Who we are.
Thorn Creative (ABN: 24 223 530 184) is an online digital marketing business, primarily based out of Perth, Western Australia. We are a collective of designers, developers and marketers that work from home-based offices all over Australia and have clients all over too.
This page will explain how we uses the personal data we collect from you when you use our website, and our terms of engagement.
What personal data we collect and why we collect it
The entries you submit from contact forms on this site are emailed directly to our team with secure SSL encryption. These may be stored in our database for up to a month (30 days) after you submit it. After a team member has responded to your message.
Through our design/development process, we may ask you to complete online questionnaires/briefing forms. Information you submit on these forms is stored on our database. We may from time to time purge our database of old project details, however to maintain a high quality service to our clients we will retain this information indefinitely.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Terms of Engagement
By accepting our written quote, you accept our terms as below. We reserve our right to change these at anytime without prior notice.
All payments are due strictly 14 days (2 weeks) from date of invoice.
All quoted projects are paid in two instalments unless other arrangements are requested. Also, unless outlined in your quote, a 50% deposit is required upfront with the remaining balance payable on completion, or 60 days from your first invoice (whichever comes first).
Thorn Creative take great pride in ensuring we meet all project deadlines and we carefully manage our teams’ availability so we can keep costs down and maximise our productivity. While we do not enforce contracts, we do still expect you to hold up your end of the bargain and stick to our agreed schedule.
IMPORTANT: This means that all content required for your project (photos, video, text, logos etc) is priority #1 after your deposit invoice is paid. Important dates for your project will be included on your quote. If you do not provide the required content by the due dates, we cannot offer any guarantee our availability to complete your project on time.
Additionally, if your project remains incomplete due to a lack of response or content from you beyond 60 days after your first invoice, the remaining balance of your project will be payable before any further work will be completed.
This helps us keep our costs low, ensuring that we are able to schedule in your project without being left ‘hanging’ waiting on you.
Hosting & Domains (without WebMaster)
Hosting and domain fees are payable annually, unless other arrangements are requested. Renewal notices for hosting and domain registrations will be sent out 14 days before those services expire. In the event of non-payment, your hosting account may be suspended within 3 days of expiry. We will make all reasonable effort to contact you to resolve the issue, however after a further 2 weeks (14 days) if no payment is received your account may be closed and all files permanently deleted from our servers.
Webmaster plans are paid monthly, in advance. In the event of non-payment, the terms above apply to your hosting account and all maintenance work will cease until your account is settled.
Refunds & Cancellations.
All money paid are non-refundable. In the event you decide to cancel your project; you will be required to pay for the balance any time over and above the deposit paid. If for some reason we decide that we cannot deliver on your project, you will receive a full refund.
You’ll love it guarantee
This guarantee covers all quoted design projects. We will continue to make design changes, until you are happy with and approve the result. However, this does not include additional webpages, extra graphics, print media, social media profiles or any work not explicitly written on your project quote. Any additions over and above your quoted inclusions will be charged at our normal hourly rates.