Privacy & Terms of Service
Thorn Creative (ABN: 24 223 530 184) is an online digital marketing & development business. We are a collective of designers, developers and marketers that work from home-based offices all over Australia and have clients all over too.
Terms of Service
By accepting our written quote, you accept our terms as below. We reserve our right to change these at anytime without prior notice.
All payments are due strictly 7 days (1 week) from date of invoice (due date is indicated on your invoice. Subscription payments via PayPal will be deducted from your account on the due date.
All quoted projects are paid in two instalments unless other arrangements are requested. A 50% deposit is required upfront and the remaining balance payable on completion, or 60 days from your first invoice (whichever comes first).
Thorn Creative take great pride in ensuring we meet all project deadlines and we carefully manage our teams’ availability so we can keep costs down and maximise our productivity. Even if you are in no rush to complete your project, by engaging our services you agree to stick to timeframes set out in your quote. This helps to ensure that we are able to schedule in your project without being left ‘hanging’ waiting on you.
All content required for your project (photos, video, text, logos etc) is priority #1 after your deposit invoice is paid. Important dates for your project will be included on your quote. If you do not provide the required content by the due dates, we cannot offer any guarantee on our availability to complete your project on time.
If your project remains incomplete due to a lack of response or content from you beyond 60 days after your first invoice, the remaining balance of your project will be payable before any further work will be completed.
Hosting & Domains (without WebMaster or Website plans)
Hosting and domain fees are payable annually, unless other arrangements are requested. Renewal notices for hosting and domain registrations will be sent out 14 days before those services expire. In the event of non-payment, your hosting account may be suspended within 3 days of expiry. We will make all reasonable effort to contact you to resolve the issue, however after a further 2 weeks (14 days) if no payment is received your account may be closed and all files permanently deleted from our servers.
WebMaster & Website Plans
Webmaster & Website plans are paid monthly, in advance. In the event of non-payment, the terms above apply to your hosting account and all maintenance work will cease until your account is settled.
Refunds & Cancellations.
All money paid is non-refundable, unless for some reason we decide that we cannot deliver on your project where you will receive a full refund. In the event you decide to cancel your project; you will be required to pay for the balance of any time over and above the deposit paid.
You’ll love it guarantee
This guarantee covers all quoted design projects. We will continue to make design changes, until you are happy with and approve the result. However, this does not include additional webpages, extra graphics, print media, social media profiles or any work not explicitly written on your project quote. Any additions over and above your quoted inclusions will be charged at our normal hourly rates, or quoted separately.
All our websites are tested for functionality on current versions of Safari, Chrome and Firefox internet browsers. We cannot guarantee that your website will look exactly the same on every screen, and may appear differently due to varying screen resolutions and aspect ratios.
Statement of Work
Your quote constitutes a statement of work for your project and details all features we have included in our estimate. Items not included in the Statement of Work (Quote) are not included. Should you have any additional feature requests, changes in tasks or changes in deliverables or scope modifications beyond what was agreed and signed off on the original quote, additional billable time will be incurred to you at our usual hourly rate. We will always let you know if your project is subject to scope creep.
You’re responsible for the cost of any outside paid assets. This includes hosting, SSL certificates, third-party plugins, stock images and premium fonts. In addition, we cannot be held liable for the functionality of a third party plugin or software, recommended or otherwise.
Thorn Creative will do everything possible to build you an amazing website, but we accept no liability for your sales, revenue and/or the success of your website/business directly, indirectly or consequentially.
Privacy (What personal data we collect and why we collect it)
As a valued client, you will be provided a login to your account with us. In there you can administer your account, register domains, upgrade/downgrade hosting, order new products/services, see the current (live) progress of your project and get priority support. Your client area is secured by SSL (the padlock in your address bar) and 2-factor authentication (2FA). Any payments you make through your account are processed through the secure payment gateway PayPal and no sensitive bank/payment details are stored with us. Please ensure that you choose a strong, secure password for your account, and use 2FA.
Through our design/development process, we may ask you to complete online questionnaires/briefing forms. Information you submit on these forms is stored on our database. We may from time to time purge our database of old project details, however to maintain a high quality service to our clients we will retain this information indefinitely.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.