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Privacy & Terms of Service

Thorn Creative (ABN: 24 223 530 184) is an online digital marketing & development business.  We are a collective of designers, developers and marketers that work from home-based offices all over Australia and have clients all over too. 

This page sets out or privacy policy as well as some mutual obligations that we both agree to in order to keep projects running smoothly, on time and on budget. If you have any questions, please contact us

Terms of Service

By accepting our written quote, you accept our terms as below. We reserve our right to change these at anytime without prior notice.

Payment Terms.

All payments are due strictly 14 days (2 weeks) from date of invoice. A $15 late fee will be applied automatically to overdue accounts. Subscription payments via PayPal will be deducted from your account on the due date.

Quoted work

All quoted projects are paid in two instalments unless other arrangements are requested. A 50% deposit is required upfront and the remaining balance payable on completion, or 60 days from your first invoice (whichever comes first).

Project timeframes

Thorn Creative take great pride in ensuring we meet all project deadlines and we carefully manage our teams’ availability so we can keep costs down and maximise our productivity. Even if you are in no rush to complete your project, by engaging our services you agree to stick to timeframes set out in your quote. This helps to ensure that we are able to schedule in your project and get it delivered on time. 

All content required for your project (photos, video, text, logos etc) is priority #1 after your deposit invoice is paid. We will send you a checklist of all content required from you and the deadline for your response. If you do not provide the required content by the due dates, we cannot offer any guarantee on our availability to complete your project on time and you may be subject to additional fees (see abandoned projects below).

Abandoned Projects

If at any any point during the  project it takes more than 30 days to receive the content or feedback we’ve requested, we’ll consider the project abandoned and we’ll invoice for the work completed up to that point.

If you subsequently wish to return to the project, there is a charge (listed in the table below) for us to reopen the project and adjust schedules. Projects reopened after 12 months will require a revised quote.

Hosting & Domains (without WebMaster or Website plans)

Hosting and domain fees are payable annually, unless other arrangements are requested. Renewal notices for hosting and domain registrations will be sent out 14 days before those services expire. In the event of non-payment, your hosting account may be suspended within 3 days of expiry. We will make all reasonable effort to contact you to resolve the issue, however after a further 2 weeks (14 days) if no payment is received your account may be closed and all files permanently deleted from our servers.

WebMaster & Website Plans

Webmaster & Website plans are paid monthly, in advance. In the event of non-payment, the terms above apply to your hosting account and all maintenance work will cease until your account is settled.

Refunds & Cancellations.

All money paid is non-refundable, unless for some reason we decide that we cannot deliver on your project where you will receive a full refund. In the event you decide to cancel your project; you will be required to pay for the balance of any time over and above the deposit paid. 

You’ll love it guarantee

This guarantee covers all quoted design projects. We will continue to make design changes, until you are happy with and approve the result. However, this does not include additional webpages, extra graphics, print media, social media profiles or any work not explicitly written on your project quote. Any additions over and above your quoted inclusions will be charged at our normal hourly rates, or quoted separately. 

Browser Functionality

All our websites are tested for functionality on current versions of Safari, Chrome and Firefox internet browsers. We cannot guarantee that your website will look exactly the same on every screen, and may appear differently due to varying screen resolutions and aspect ratios.

Statement of Work

Your quote constitutes a statement of work for your project and details all features we have included in our estimate. Items not included in the Statement of Work (Quote) are not included. Should you have any additional feature requests, changes in tasks or changes in deliverables or scope modifications beyond what was agreed and signed off on the original quote, additional billable time will be incurred to you at our usual hourly rate. We will always let you know if your project is subject to scope creep. 

Allowances

You’re responsible for the cost of any outside paid assets. This includes hosting, SSL certificates, third-party plugins, stock images and premium fonts. In addition, we cannot be held liable for the functionality of a third party plugin or software, recommended or otherwise. 

Liability

Thorn Creative will do everything possible to build you an amazing website, but we accept no liability for your sales, revenue and/or the success of your website/business directly, indirectly or consequentially. 

 
Description Fee
Hourly rate (not on priority maintenance plan)
$110/hour
Hourly rate (maintenance plan)
$95/hour
Project reopening fee (unarchiving abandoned)
$250
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