Who we are.

Thorn Creative (ABN: 24 223 530 184) is an online digital marketing business, primarily based out of Perth, Western Australia. We are a collective of designers, developers and marketers that work from home-based offices all over Australia and have clients all over too.

This page will explain how we uses the personal data we collect from you when you use our website, and our terms of engagement.

1. Privacy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

The entries you submit from contact forms on this site are emailed directly to our team with secure SSL encryption. These may be stored in our database for up to a month (30 days) after you submit it. After a team member has responded to your message.

Questionnaires/briefing forms

Through our design/development process, we may ask you to complete online questionnaires/briefing forms. Information you submit on these forms is stored on our database. We may from time to time purge our database of old project details, however to maintain a high quality service to our clients we will retain this information indefinitely.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We use cookies on this website through Google Analytics to track our website performance. You can view how Google Analytics uses cookies here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


Terms of Engagement

By accepting our written quote, you accept our terms as below. We reserve our right to change these at anytime without prior notice.

Payment Terms.

All payments are due strictly 14 days (2 weeks) from date of invoice.

Quoted work

All quoted projects are paid in two instalments unless other arrangements are requested. 50% deposit on acceptance of your quote, with the remaining balance due and payable on launch of your site.

Hosting & Domains (without WebMaster)

Hosting and domain fees are payable annually, unless other arrangements are requested. Renewal notices for hosting and domain registrations will be sent out 14 days before those services expire. In the event of non-payment, your hosting account may be suspended within 3 days of expiry. We will make all reasonable effort to contact you to resolve the issue, however after a further 2 weeks (14 days) if no payment is received your account may be closed and all files permanently deleted from our servers.

WebMaster Plans

Webmaster plans are paid monthly, in advance. In the event of non-payment, the terms above apply to your hosting account and all maintenance work will cease until your account is settled.

Refunds & Cancellations.

All monies paid are non-refundable. In the event of cancellation, you will be required to pay for the balance any time over and above the deposit paid.

You’ll love it guarantee

This guarantee covers all quoted design projects. We will continue to make design changes, until you are happy with and approve the result. However, this does not include additional webpages, extra graphics, print media, social media profiles or any work not explicitly written on your project quote. Any additions over and above your quoted inclusions will be charged at our normal hourly rates.